Another Muni Complaint
January 4, 2008 3:48 PM | 0

 

I just can't get enough of these.

Hi, I submitted several complaints regarding the 43 in December -- on the 6th, the 10th, the 12th, and 14th. Today, January 4th, I received a response via email. That's nearly a month after my first complaint. To make matters worse, the date on the email is December 21. That means that Muni waited between 9 and 15 days to write a response, and THEN waited two weeks to actually send it. That's just bizarre. Since emails are so easy to write, and Muni clearly just uses a form-email that would only take a few seconds to send, these long response times send the message that complaints aren't taken seriously. Thanks for your attention to this issue, Matt