I think I'm approaching something like a rifle-in-the-belltower tone with this one.

I don't know if you people think this is some kind of a game, but the rest of us rely on the buses to get to work and then home again. Maybe you think it's funny or just not important, but while you're lounging around, there's a whole city full of commuters waiting at bus stops with the expectation that the buses are going to come in something like a reasonable, predictable manner. And that when they don't, that the least we can expect is an apology and a promise to do better -- rather than submitting a comment and then waiting a month for a cut-and-pasted form email from some joker at Muni named Elvira who clearly can't be bothered to care.

Yet again, two bus drivers began their routes simultaneously -- this time it was Monday, April 1, at about 7:45pm, and the bus numbers were 8204 and 8232. I didn't get 8204's run number, but 8232's was 772. The driver wasn't wearing any identifying number, as is so often the case.

I don't know how many times I've submitted a complaint about how the drivers on this route are guilty of this complete waste of time and money. A dozen, maybe? And I know how it's going to go this time: this message will probably be read in a few weeks, and then you'll wait another few weeks to send out a vague email, and then nothing's going to change because you obviously lack the mechanism to acknowledge your shortcomings and correct them.

That's a real bang-up job you're doing over there in the Passenger Services Department. You ought to be real proud of yourselves.

Matt